Privacy Policy

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Effective Date: February 18, 2026

Welcome to Ëscents & Co. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or otherwise interact with our services.

By using our website, you agree to the terms of this Privacy Policy.

ALL FRAGRANCE SALES ARE FINAL.

IF DAMAGED THROUGH SHIPPING WE WILL REPLACE IT. SIMPLY SEND US AN EMAIL WITH A PICTURE OF DAMAGED PRODUCT WITH YOUR PURCHASE DATE

Information We Collect

We may collect personal information that you voluntarily provide when you:

• Place an order
• Create an account
• Subscribe to emails or promotions
• Contact customer support
• Participate in surveys or promotions

Personal information may include:

• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely through third-party providers)
• Purchase history

Automatically collected information may include:

• IP address
• Device type and browser
• Website usage data
• Cookies and tracking technologies

How We use Your Information

We use the information we collect to:

• Process and fulfill orders
• Ship products and provide delivery updates
• Provide customer service and support
• Communicate order confirmations and account notices
• Send marketing emails (if you opt in)
• Improve website functionality and customer experience
• Prevent fraud and maintain security
• Comply with legal obligations

Payment Processing

All payments are processed through secure third-party payment processors. We do not store full credit or debit card numbers on our servers. Payment providers maintain their own privacy and security policies.

SHIPPING POLICY
Order Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and holidays).

You will receive a confirmation email once your order has shipped.

Shipping Times

Shipping times vary depending on location and selected shipping method.

Estimated delivery times:

• Standard Shipping: 3–7 business days
• Expedited Shipping: 1–3 business days

Delivery times are estimates and not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on:

• Destination
• Package weight
• Shipping method

Damaged Packages

If your order arrives damaged, please contact us within 15 days of purchase date and we will replace it.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information. Ëscents & Co. is not responsible for orders shipped to incorrect addresses provided at checkout.

Lost or Delayed Shipment

Customers are responsible for providing accurate shipping information. Ëscents & Co. is not responsible for orders shipped to incorrect addresses provided at checkout.Lost or Delayed Shipm

Once an order is handed to the shipping carrier, delivery is outside our control. If your package is delayed or lost, please contact the carrier directly.

Shipping Restrictions

We reserve the right to limit or refuse shipping to certain locations where fragrance or alcohol-based products cannot legally be shipped.

Sharing Your Information

We may share your information only when necessary with trusted third parties, including:

• Shipping carriers and delivery services
• Payment processors
• Email marketing platforms
• Website analytics providers
• Legal or regulatory authorities when required by law

We do not sell or rent your personal information to third parties.

Cookies & Tracking Technology

Our website may use cookies, pixels, and similar technologies to:

• Improve user experience
• Analyze website traffic
• Remember preferences
• Support marketing and advertising

You can disable cookies through your browser settings, but some website features may not function properly.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:

• Secure website encryption (SSL)
• Restricted access to personal data
• Secure payment processing systems

However, no system is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to:

• Fulfill orders and provide services
• Comply with tax, accounting, and legal obligations
• Resolve disputes and enforce agreements

Your Policy Rights

Depending on your location, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Opt out of marketing communications

To exercise these rights, contact us using the information below.

Children's Policy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we discover that a child has provided personal data, we will delete it promptly.

Shipping Damage & Replacement Policy

IF YOU CUSTOMIZE A BOTTLE IT IS NOT REPLACEMENT WORTHY.

Customer satisfaction is important to us. If a perfume bottle purchased from us arrives cracked or damaged during delivery, we will replace it completely free of charge within 15 days of purchase.

To process a replacement, customers must provide:

• A clear photo showing the cracked or damaged bottle
• The order number

Once proof is received and verified, a replacement will be shipped at no cost to the customer.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our website constitutes acceptance of any changes.

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Ëscents & Co.
Email: findyourescents@gmail.com

By using our website and purchasing our products, you acknowledge that you have read and agree to this Privacy Policy.